QUIZ 202: Minimizing Confusion and Mix Ups

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Question 1 of 5

1. Question

Is it possible to process laundry -a lot of laundry- without confusion and lost socks?

No, all you can do is keep working and don’t worry about lost socks or damaged clothes.

Nope. Working fast and efficiently means not spending time on organizing and tracking.

Yes. By remembering each customers’ laundry, watching it carefully as it moves through the laundromat, it is possible to reunite lost items to the rightful owner.

Yes! Paying attention to the hot spots for confusion and designing a workflow around them means hundreds of pounds of processed laundry with zero mix-ups.

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Question 2 of 5

2. Question

Customers care about their laundry. True or False?

False. They outsourced laundering to you, so they don’t care. They really don’t even know what they put in the bag for pickup.

True. They care. A lot. When a customer outsources laundering to you, they have given you their favorite items they wear or use most often.

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Question 3 of 5

3. Question

What should you do when there is a mix-up resulting in missing items from a customer’s order?

Do not admit guilt. Tell them they must have forgotten to include it in the order.

Insert a $100 bill in the laundry package and say you are sorry.

Write a note to go with the order explaining the mix-up and how you are trying to resolve the problem.

Don’t say anything. They do not care anyway. A missing t-shirt is no big deal.

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Question 4 of 5

4. Question

There are three hot spots for laundry mix-ups and confusion. What are they?

During transport, at staging and sorting, and when several customers orders are all processed at the same time.

When the soiled laundry is in-processed for tagging, during washing, and then during final bundling.

During transport with a car full of laundry bags, when drying everyone’s orders, and then when loading the car with finished bundles.

The three hot spots are all during drying: when too many dryers are going at once, when combining dryers to efficiently use dryer time, and when folding more than one customer’s clothes on the same table.

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Question 5 of 5

5. Question

Which one of these is an A+ for Effort idea you can incorporate into your laundry practices?

Insert a copy of the Customer Ticket or ID Tag inside the soiled laundry bag in addition to the tag on the outside.

Keep a visual memory log of each person’s laundry. Like a memory game!

Write a handwritten list of each customer's laundry in the bag.

As soon as you get the laundry off the customer's porch, dump it all into clear plastic bags.

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QUIZ 202: Minimizing Confusion and Mix Ups

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