QUIZ 202: Minimizing Confusion and Mix Ups

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Question 1 of 5

1. Question
Is it possible to process laundry -a lot of laundry- without confusion and lost socks?
- No, all you can do is keep working and don’t worry about lost socks or damaged clothes.
- Nope. Working fast and efficiently means not spending time on organizing and tracking.
- Yes. By remembering each customers’ laundry, watching it carefully as it moves through the laundromat, it is possible to reunite lost items to the rightful owner.
- Yes! Paying attention to the hot spots for confusion and designing a workflow around them means hundreds of pounds of processed laundry with zero mix-ups.
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Question 2 of 5

2. Question
Customers care about their laundry. True or False?
- False. They outsourced laundering to you, so they don’t care. They really don’t even know what they put in the bag for pickup.
- True. They care. A lot. When a customer outsources laundering to you, they have given you their favorite items they wear or use most often.
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Question 3 of 5

3. Question
What should you do when there is a mix-up resulting in missing items from a customer’s order?
- Do not admit guilt. Tell them they must have forgotten to include it in the order.
- Insert a $100 bill in the laundry package and say you are sorry.
- Write a note to go with the order explaining the mix-up and how you are trying to resolve the problem.
- Don’t say anything. They do not care anyway. A missing t-shirt is no big deal.
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Question 4 of 5

4. Question
There are three hot spots for laundry mix-ups and confusion. What are they?
- During transport, at staging and sorting, and when several customers orders are all processed at the same time.
- When the soiled laundry is in-processed for tagging, during washing, and then during final bundling.
- During transport with a car full of laundry bags, when drying everyone’s orders, and then when loading the car with finished bundles.
- The three hot spots are all during drying: when too many dryers are going at once, when combining dryers to efficiently use dryer time, and when folding more than one customer’s clothes on the same table.
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Question 5 of 5

5. Question
Which one of these is an A+ for Effort idea you can incorporate into your laundry practices?
- Insert a copy of the Customer Ticket or ID Tag inside the soiled laundry bag in addition to the tag on the outside.
- Keep a visual memory log of each person’s laundry. Like a memory game!
- Write a handwritten list of each customer's laundry in the bag.
- As soon as you get the laundry off the customer's porch, dump it all into clear plastic bags.
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Level 200: Laundry Production Management

QUIZ 202: Minimizing Confusion and Mix Ups

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