QUIZ 305: Laundry Damage and Customer Compensation
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Question 1 of 4
1. Question
When you have a disappointed or frustrated customer, it is best to _________________.
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Question 2 of 4
2. Question
There is a method of communicating called “bookending.” What does that mean?
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Question 3 of 4
3. Question
Compensation is _______________.
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Question 4 of 4
4. Question
Customer disappointment can either be their fault or yours. Does it matter whose fault it is?
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