I have a hunch and will need you to do a little homework. Start a normal load and watch the machine and cycle - when you see soap enter the machine (Main Wash part of the cycle) start a timer; stop the timer when the drum stops and the water starts draining away, rinsing begins. For laundry soaps to work well the cycle needs to last at least 7 minutes. There should also be at least three Rinses after the Main Wash.